The Hertz Corporation IT Technical Project Manager and Administrator – Salesforce in Bannockburn, Illinois
The IT Technical Project Manager and Administrator – Salesforce will work within Hertz’s implementation of the Salesforce environments. This role will work directly with our business community consisting of Sales, Marketing, Operations, and Customer Care to administer and manage the delivery of projects within the frameworks of the Hertz IT Project Delivery and Agile Accelerator processes.
Key Result Areas:
Manage approved ITPMO projects and BAU (business as usual) initiatives. Track execution in alignment with expected schedule, cost, and completeness.
Identify and manage administrative needs in the Salesforce environment to complement needs in governance, security, and application reliability.
Create analytical documents and reports, such as project plans, project status reports, requirements, traceability from business requirements to solutions, and logs covering issues, actions, and risks.
Identify and manage administrative needs of the Salesforce environment as impacted by projects and initiatives.
Manage stakeholder expectations as to project scope, schedule, and cost.
Lead across domains to align business stakeholders, Salesforce solution architects, Salesforce administrators, Salesforce developers, and Quality Assurance teams in the execution of project objectives.
Manage project change and work with internal and external IT resources to mitigate the impacts and costs of such change.
Facilitate issue remediation between team members, stakeholders, and external influencers in a forward-moving and productive manner.
Act as a Subject-Matter Expert (SME) on the business projects, logic and potentials of the Salesforce environments.
Lead post-implementation analysis (lessons learned, etc.) and memorialize improvements in a sustainable fashion.
Support the IT PMO and Program Managers to ensure best-practice standards across the portfolio, including remediation of audit issues related to project execution.
Oversee and approve project-related designs, technical/functional requirements, and high-level business documentation.
Understand and work with in the requirements of Salesforce change management, including Sandbox management, change set tracking, and requirements collaboration with architecture and quality teams.
Serve as an advocate of SFDC and its capabilities.
Liaise between internal and vendor technical teams.
Bachelor’s Degree in Computer Science, Information Systems, Business Administration, or another related field. Master’s degree is a plus.
One or more Saleforce certifications preferred (such as Administrator, Developer, Architecture)
Minimum 3 years’ experience as a Project Manager in an IT domain
Minimum 1 years’ experience as a Project manager within a Salesforce environment
Minimum 1 years’ experience in a Salesforce administrator or developer role.
Experience with Apex, CSS, HTML5, VisualForce and APIs is a plus.
Experience with PMI or Prince project management principles. Certification is a plus.
Experience integrating Salesforce with other applications and products.
Strong understanding of Salesforce best practices.
Experience in an Agile development environment preferred
Proficient with MS Word, Excel, Powerpoint, Visio, Project.
Exceptional analytical and quantitative skills with great attention to detail.
Able to communicate clearly and unambiguously in English.
Ability to self-drive tasks and deadlines.
Energetic; outgoing; innovative thinker
Comfortable relating to many levels within the organization
Excellent written and oral communication skills.
Strong organizational and planning skills
Strong relational management and conflict resolution methodology.
Availability for occasional travel (10%)
Hertz is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, marital status or domestic partnership status, disability, protected veteran status or military status, genetic information, or any other category protected under applicable law. Hertz is committed to taking affirmative steps to promote the employment and advancement of minorities, women, persons with disabilities and protected veterans.
Job ID 166369
# Positions 1
Category Information Technology
Division WHQ - Estero - Only
Position Type Regular Full Time