Hertz IT Jobs

Job Information

The Hertz Corporation IT Analyst - Technical Support Spanish in Dublin, Ireland

General Responsibilities

We hire people with a broad set of technical skills who are ready to take on some of technology's greatest challenges and make an impact on all Hertz users! As an IT Analyst fluent in Spanish you will maintain and enhance computing and telecommunication environments to ensure a secure platform for company business processes and requirements.

This is a unique job opportunity with excellent career possibilities for the future for those who want to achieve more!

Our European Service Centre office based in Swords Dublin employs approximately 900 people with over 29 different nationalities and we're currently looking for a Spanish speaking IT Analyst.

We will offer successful candidates who are overseas a relocation package.

What you'll do

  • Provide 1st and 2nd level support for VDI related issues in Spain and the rest of Europe

  • Effectively communicate with users to collect information and understand the issues they are experiencing and perform diagnostic procedures to isolate and resolve the issues

  • Provide technical support to customers via telephone, e-mail and IM/chat

  • Perform troubleshooting tasks as required for problems relating to user logins, passwords, networks and applications

  • Comprehend bespoke software configurations, knowledge bases and implementation procedures

  • Ability to communicate effectively with different levels of leadership within the organisation both in writing and orally

  • Provide timely updates so that progress against each individual incident can be updated as required

  • Write and review high quality technical documentation

  • Support, manage and maintain the configuration and installation of the desktops including patch updates and hardware replacements

  • Provide call and video conferencing support

  • Provide effective VP (Vice President), SMT (Senior Management Team) & Executive support

  • Ensure continuous process improvement methodologies are implemented

  • Build strong relationships with customers, peers, stakeholders and vendors

  • Provide user training sessions and workshops

  • Demonstrate excellent customer facing skills and be able to manage complex scenarios

  • Be able to explain issues and resolutions to customers who possess varying levels of technical skills

  • Set-up, configure, move and support internal hardware and software applications

What's in it for you

  • Relocation package and assistance from our cool relocation team

  • Free on-site Doctor, Nurse and Physiotherapy services

  • Pension scheme

  • Discount on private health Insurance

  • On-site Gym

  • Subsidised staff restaurant

  • Sports and Social Club

  • Language classes

  • Training and development programmes

  • Incentives

  • Staff Car Rental and Sales discount

  • Free Parking

What you'll need

  • Fluency in English and Spanish

  • Working knowledge of French, Italian or German is a plus

  • Minimum 3 years’ experience as a desktop support analyst working in an International enterprise IT infrastructure support and service delivery environment

  • Proven ability to resolve IT issues in a large-scale organisation with global IT resolver groups

  • Strong communication skills both written and oral

  • Ability to assess, analyse and research technical situations and provide viable alternatives

  • A high degree of competency in problem assessment and solving within an ITIL support services framework

  • Experience working with enterprise desktops deployments using Microsoft Windows 7 & 10 operating systems

  • Working with desktop productivity Microsoft O365 and related office suite of products

  • Deployment and remote management toolsets such as Microsoft System Center Configuration manager (SCCM)

  • Applications Support including MS SharePoint, OneDrive, Teams, Cisco WebEx

  • Using Active Directory to troubleshoot and resolve issues

  • Working with desktop security products and knowledge of Bit-Locker & McAfee security systems

  • Knowledge of Microsoft, Apple, iOS and Android Operating Systems

  • Familiarity with ITIL processes, desktop support processes and ServiceNow incident and workflow management system

  • Asset management systems experience

  • Good working knowledge of TCP/IP networking protocols

About Us

Hertz Global has an exciting portfolio of rental car brands – including Hertz, Dollar, Thrifty and Firefly, as well as Donlen. We are one of the largest worldwide airport vehicle rental companies, and the Hertz brand is one of the most recognized in the world.

We want our employees to feel inspired and empowered. Everyone is encouraged to contribute to building an atmosphere where people feel proud of where they work, what they do and how they contribute. Every employee has the chance to spearhead ground-breaking work in a fully collaborative environment, providing them a stimulating and enriching career experience.

Our mission is to be the preferred rental car company and you have the opportunity to help steer this mission. Get in touch today and APPLY NOW

Location IE-Dublin

Job ID 186469

# Positions 1

Category Information Technology

Division HESC Support Services

Position Type Permanent Full-time