The Hertz Corporation Manager End User Services in Dublin, Ireland
Exciting role for an experinced Manager End User Services due to a rapid expansion of our amazing IT department in a growing car rental company has become available.
At Hertz we have an amazing opportunity to transform the world with cognitive technology. By using the vast amounts of information available today to identify new patterns and make new discoveries, we are helping car rentals to become smarter and more efficient. Join the forward-thinking team at Hertz solving complex problems and help us get better every day – there is no better place to grow your career!
We pride ourselves with our positive working culture, and ample opportunity for progression and development.
Our massive European Service Centre office based in Swords, Dublin offers a bright, modern and friendly working atmosphere. We employ approximately 900 people with over 29 different nationalities.
The role: Taking the wheel at Hertz
The purpose of the role is to lead the End User Technology team to provide world class support for IT services and systems including Laptops, Virtual Desktops, e-Mail, IM, Desktop/Mobility Services, Audio/Web/Video conferencing, Telepresence, SharePoint/Intranet, Office 365, etc.
The position oversees a team of approximately 10 professionals located in 6 different European countries providing support to nearly 6,000 users across 8 countries in Europe
The End User Technology manager is responsible for ensuring team performance as well as being a strategic lead in evaluating and re-engineering Technology workflow, operations and procedures.
The ideal candidate would be a hands-on people manager with the ability to engage both with users at all levels and with peers in EU, United States and APAC. He/she is a team player with a solid technical expertise and excellent communication, interpersonal, and leadership skills.
Provide leadership and technical guidance for the End User Technology team and manage KPI, budget, vendors and personnel, including hiring, training, work allocation, performance evaluations, etc.
Manage installations, troubleshoots, and provide guidance on the resolution of complex hardware and software problems
Identify areas of focus and techniques to improve service quality and reduce the overall number of requests
Oversee problem management processes to identify and proactively rectify incident trends
Institute a program of continuous improvement. Develop SLAs, KPIs and the metrics and benchmarks to measure against to determine corrective actions
Manage End User Software and Hardware, including hardware lifecycle, software lifecycle, hardware provisioning, software provisioning
Provide support for Audio/Web/Video conferencing and Telepresence in all the Countries
Collaborate with the Manager of the Infrastructure team to set, maintain and improve alerting and monitoring of all systems, applications and critical infrastructure
Establish and document policies and procedures relevant to the function
Demonstrate calm, diplomacy and professionalism under pressure during rapid changes, conflicting demands and crisis management
Assess performance, develop improvement plans and implement solutions to drive continuous improvement for IT End User Services
Establish strong working relationships across the business and within IT
Collaborate with the other IT Managers and technology operational support teams to ensure services exceed client expectations
Build high performance teams through staff development, recruitment and retention to support growing business needs
Develop and manage the budget/forecasts for expenditures related to End User Support
Provide related tactical and long-range financial planning and analysis
Your benefits: Fuelling your journey
Relocation package and assistance from our cool relocation team
Free on-site Doctor, Nurse and Physiotherapy services
Discount on private health Insurance
Subsidised staff restaurant
Sports and Social Club
Training and development programmes
Staff Car Rental and Sales discount
Your skills: What you’ll need for a great journey
Bachelor’s degree in Computer Science or related field, or equivalent combination of education and experience
Minimum of 3-5 years of experience managing a team of IT technical professionals in a global Company
Minimum of 5 years of experience in an End User Technology/Mobile/Client Engineering in a global Company
Technical knowledge of: Windows and other Microsoft software, Apple Mac/iOS, client support software, common client hardware technologies
Working knowledge of Active Directory, Group policy, DHCP, DNS and basic windows networking
Demonstrated ability for supporting large scale, highly complex initiatives
Ability to organize information, efficiently manage time and balance multiple priorities
Willingness to take ownership and accountability
Ability to work effectively under pressure and to tight deadlines
ITIL certification, MCSA, other relevant certifications, and a working knowledge of ServiceNow are each strong plus
Awareness of tooling such as MS Intune, SCCM, awareness of Encryption, DLP, Anti-Virus, malware products and tooling
Proficient knowledge of French, Spanish, Italian or German is a plus
Hertz Global has an exciting portfolio of rental car brands – including Hertz, Dollar, Thrifty and Firefly, as well as Donlen. We are one of the largest worldwide airport vehicle rental companies, and the Hertz brand is one of the most recognized in the world.
Our mission is to be the preferred rental car company and you have the opportunity to help steer this mission. Get in touch today and APPLY NOW
View the video web link which showcases the roles we recruit across Europe
Job ID 185231
# Positions 1
Category Information Technology
Division HESC Support Services
Position Type Permanent Full-time