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The Hertz Corporation IT Intern, End User Support 2019 in Estero, Florida

General Responsibilities

Job Purpose

To prepare college students for entry into a business environment by providing opportunities to join The Hertz Corporation, a global leader in mobility and equipment solutions.

Hertz provides exciting Intern opportunities for individuals pursing their degree program. The purpose of the Hertz IT Internship Program is to provide hands on experience in a business setting.

If you’re interested in an exciting opportunity and meet the qualifications below, we encourage you to apply.

Our Internships are compensated positions; however, they do not provide benefits.

  • To assist in the definition, creation and setup of Hertz IT Operational Standards To assist the Hertz End User Communications team in driving user focused solutions, support, and content to allow Hertz employees to get more out of the technology that Hertz IT provides to them. These job responsibilities are currently shared across 3 Hertz employees and various IBM staffers, making it a lower priority compared to escalations and our normal daily fire fighting.

  • Collect content for and create a new IT Services website to focus on who we are, how we provide services, what we provide, self-help documentation, training videos and guides, “current happenings” awareness articles and blog posts, etc.

  • Help draft communications for end user and senior management to sell the benefits of a project or initiative. Includes some human change management components.

  • Administer customer SharePoint and Skype for Business training (virtually and/or in person)

  • Support IT Service Catalog administration and maintenance

  • Author technical/documentation including work instructions and self-help video content.

  • Learn about modern technologies like Microsoft Teams, SharePoint Online, Windows 10, Tablet Computing, Mobile Device Mgmt with Microsoft Intune

  • Create user documentation on how to get started with modern technologies

  • Identify IT Process gaps; research and propose solutions to address these gaps

  • Coordinate with vendors testing of technology innovations and document results of testing.

Mandatory Requirements

Educational Background

  • Must be enrolled in an accredited educational institution

  • Pursuing undergraduate degree in IT

  • Current overall GPA of 3.0 or higher

  • Possess basic knowledge of MIS concepts

Knowledge & Skills

  • Excellent verbal and written communication skills

  • Strong analytical and problem-solving skills

  • Detail-oriented

  • Ability to effectively coordinate with team members

  • Strong work ethic and organizational skills

  • Microsoft Office skills

Preferred Requirements

Hertz is a Drug-Free Workplace. All employment is contingent on successful completion of drug and background screening.

EEO/AA: Females/Minorities/Disabled/Vets

Job ID 170583

# Positions 1

Category Information Technology

Division WHQ - Estero - Only

Position Type Internships